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Frequently Asked Questions

Are your products a green product?

Yes. Everything we make is a renewable source and is all natural.

Do you offer volume or wholesale discounts?

Volume/Wholesale Discount - Applied During Checkout
(does not apply to bags,print services, logo addon, disc printing and album orders)
 

10% discount on orders over $100

20% discount on orders over $500 

30% discount on orders over $1000 

Our volume discounts are automatically applied at checkout!

Can I purchase a custom design?

Yes. Just call us with your ideas of the perfect Loktah product for your company.
(limited to quanities of a minimum 100 case order)

What are the dimensions of your cases?

Cases: 6 1/2'' x 6 1/2''
 

How do I create an album?

All you need to do is download our blank templates of your choice and begin designing your album. Then upload the artwork during ordering an album.

"You will find the design templates download to be in each information section of the albums we currently offer."

Do you ship internationally?

We sure do! Just place an order and you will see our international shipping rates are built into the checkout process.

Will I have to pay for customs fees?

When ordering from Loktah, you are the importer of record and must comply with all legal regulations of the destination country. Orders that are shipped to countries outside of the USA may be subject to import taxes and customs fees required by your country. International shipments may be subject to such import taxes, customs duties and fees, which are required once a shipment reaches your country which you will be held responsible for those fees. Additional charges for customs clearance must be payed by the recipient; we have no control over charges and cannot gauge what they may be. Customs fees vary widely from country to country; you should contact the customs office in your area for more information regarding possible fees. When customs clearance procedures are required, it can cause delays beyond our original estimates.

How soon can I expect my order to arrive?

We ship monday thru friday. Usually orders go out the same day as purchased if before 3:00pm CST. If placing an order during holiday seasons please expect later ship dates  due to production. You can expect your order to arrive on average of five to ten business days from the date of placing your order.
(depending on location)

I need my order rush delivered!

Please notify us of the rush in your order comments and also please select the appropriate shipping method.